Refund policy

Returns
You can request a return within 14 days of receiving your order. To be eligible for an ordinary return, items must be unused and unopened, in their original packaging.

How to start a return
Email support@zovirolife.com with your order number, the product and the reason for your return. Our team will reply with return instructions and the return address. Please contact us before sending anything back — items sent back without a return request cannot be accepted.

Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is damaged or defective, or you received the wrong item, contact us so we can make it right — including when you opened the packaging to discover the problem. Returns for quality issues or damaged items are free. Photos of the item and packaging help us review your request.

Other returns
For a return that is not related to a quality or damage issue, contact us before sending anything back so we can confirm the shipping arrangements for your return.

Refunds
We will let you know once your return has been received and reviewed, and whether the refund is approved. Approved refunds are processed within 1–3 business days. Your bank or card issuer may take additional time to post the refund to your account.

Questions
Contact us at support@zovirolife.com.