Refund policy

Returns & refunds

14-day returns
You can request a return within 14 days of delivery. Email support@zovirolife.com with your order number, the items and the reason. We’ll reply with return instructions and the return address. Please don’t send anything back before we reply, because we can’t accept returns sent without a return request.

Condition
For change-of-mind returns, items must be unused, unopened and in their original packaging. For health and hygiene reasons, we can’t take back opened hand sanitizer, sanitizing wipes, body lotion or body oil unless there’s a quality issue.

Damaged, defective or wrong items
Contact us within 14 days of delivery with a photo of the item and, if you can find it, the lot number on the package. We’ll send a replacement or a full refund at no cost to you, even if the item has been opened. You usually won’t need to send it back. If we do need it, we’ll cover the return shipping.

Return shipping
For change-of-mind returns, you pay the return shipping, and the original shipping charge isn’t refunded. Alcohol-based hand sanitizer gel is flammable and must be sent by ground service, not air.

Refunds
Once your return arrives and has been checked, we refund your original payment method within 1–3 business days. Your bank may take a few more days to post it.

Exchanges and fees
We don’t offer direct exchanges. We’ll refund the returned item, and you’re welcome to place a new order. There are no restocking fees.

Buy with Prime orders
Orders paid with Buy with Prime follow Amazon’s Prime returns policy.

Questions
Email support@zovirolife.com.