FAQs
Quick answers about formats, pack sizes, shipping and returns. Can’t find what you need? Our team is happy to help.
Products
How do I choose between gel, foam and wipes?
Gel comes in 1 fl oz or 2 fl oz flip-cap bottles, foam in 9.5 fl oz pump bottles, and wipes in 20-count travel packs or 80-count packs. Our shopping guide compares them side by side.
What is included in a pack?
Each product page shows two things: the size of each unit (for example a 2 fl oz bottle or a pack of 80 wipes) and how many units are in your order (for example 50 bottles or six packs). Check both before you add to bag.
How many wipes are in the travel pack?
Each travel pack holds 20 wipes, and the listing includes ten packs per order. Confirm the selected option on the product page before ordering.
Is the foaming hand sanitizer alcohol-free?
Yes. It is an alcohol-free foaming hand sanitizer with a Citrus Fresh scent, aloe and glycerin. Always read the label on your product for the full ingredients, directions and warnings.
What is the difference between the two body oils?
Deep Moisture Shimmer Body Oil has a warm golden shimmer and features squalane, ceramide and hyaluronic acid. Antioxidant Shimmer Body Oil has a silver shimmer and features vitamin C, CoQ10 and squalane. Both come in a 3.38 fl oz / 100 ml bottle.
What is the difference between the two body lotions?
Hydration Body Lotion is made for dry, dehydrated skin, with glycerin and hyaluronic acid. Repair Body Lotion is made for dry, sensitive skin, with glycerin and shea butter. Both come in a 6.76 fl oz pump bottle.
Where can I find the full ingredients?
Open Full ingredients on any product page for the complete list. For hand sanitizers and wipes it is the full Drug Facts panel, including inactive ingredients. Ingredients can change, so always check the label on your product before use.
Can I order a sold-out product?
The product page shows current availability. A sold-out item cannot be added to your bag. Contact us with a product question; no restock date is promised here.
Orders & shipping
When will my order ship?
Orders are dispatched within 48 hours of being placed. Delivery time varies by destination and carrier; follow the tracking link after dispatch.
Where do you deliver?
We ship to the contiguous United States, excluding Alaska, Hawaii, Puerto Rico and other US territories.
What are the shipping charges?
Standard shipping is free on orders of $35 or more. Orders under $35 ship for a flat $4.99. Buy with Prime delivery may also be available on eligible products. Your final shipping cost is shown at checkout before you pay.
How do I track my order?
Use the tracking link in your shipping confirmation email. If you cannot find it, contact support@zovirolife.com with your order number and checkout email.
Returns & refunds
How do I start a return?
Email support@zovirolife.com with your order number, the product and the reason for your return. Our team will send the return instructions and address — please contact us before sending anything back.
Can I return an opened item?
Change-of-mind returns must be unused and unopened and requested within 14 days of delivery, and return shipping is paid by you. If you discover a quality issue or damage, contact us even if the packaging has been opened.
What if my order arrives damaged?
Email support@zovirolife.com within 14 days of delivery with your order number, a photo and, if you can find it, the lot number. We’ll send a replacement or a full refund at no cost to you, and you usually won’t need to send the item back.
How long does refund processing take?
Once your return arrives and has been checked, we refund your original payment method within 1–3 business days. Your bank may take a few more days to post it.
Offers
Is there an offer for new subscribers?
Join our email list with the sign-up form at the bottom of any page to receive 15% off your first order. The code can be used once per customer on a first order and cannot be combined with other discounts. Use the same email at checkout.
A question we haven’t answered?
Email support@zovirolife.com with your order number, if you have one, and we’ll help.
