Refund Policy

Unused and unopened Zoviro products may be returned within 14 days as long as the original packaging is intact. Due to the hygienic nature of hand sanitizer, these products cannot be returned if opened. If you have a problem with shipping or other aspects of your order, please contact our customer care team at

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How long will it take for my order to arrive? 

Most of our products are available immediately—we will notify your tracking number when we ship your order. We will ship your order on the same day before placing the order at 4 pm for UPS ground shipments. We do not ship on Saturdays, Sundays, or federal holidays.

Usually, the delivery may take 2-5 business days when you received your tracking number.

How can I find out the status of my order? 

As soon as your order ships, you will receive a shipping confirmation email to track your order. You can also email us at anytime.

What if my item arrives damaged?

We’re sorry to hear your item arrived damaged! Please contact us at so we can make it right. Please include your order number in your email.