Shipping & returns

Orders are dispatched within 48 hours of being placed.

Standard shipping is free on orders of $35 or more. Orders under $35 ship for a flat $4.99. Buy with Prime delivery may also be available on eligible products. You can review the available options and your final delivery cost at checkout before placing your order.

We currently ship to the contiguous United States (the 48 contiguous states and Washington, D.C.). We do not ship to Alaska, Hawaii, Puerto Rico, other US territories or APO/FPO/DPO addresses.

Once your order is on its way, follow the tracking link in your shipping confirmation email. Delivery times vary by destination and carrier.

Contact us about a return within 14 days of delivery. For change-of-mind returns, items must be unused, unopened and in their original packaging. For health and hygiene reasons, we can’t take back opened hand sanitizer, sanitizing wipes, body lotion or body oil unless there’s a quality issue.

For change-of-mind returns, you pay the return shipping, and the original shipping charge isn’t refunded. Alcohol-based hand sanitizer gel must be sent by ground service, not air.

Email support@zovirolife.com with your order number, the items and the reason for your return. We’ll reply with return instructions and the return address. Please don’t send anything back before we reply, because we can’t accept returns sent without a return request.

Contact us within 14 days of delivery with a photo of the item and, if you can find it, the lot number on the package. We’ll send a replacement or a full refund at no cost to you, even if the item has been opened. You usually won’t need to send it back. If we do need it, we’ll cover the return shipping.

Once your return arrives and has been checked, we refund your original payment method within 1–3 business days. Your bank may take a few more days to post it.

We don’t offer direct exchanges. We’ll refund the returned item, and you’re welcome to place a new order. There are no restocking fees. Orders paid with Buy with Prime follow Amazon’s Prime returns policy.